General information and registration
To the newcomers among the Online Casinos The last year you have to count Royal Spinz without a question. Over the past year, the company started with its range of casino games, with the company Game Tech Group N.V. has its headquarters on Curacao. Accordingly, the online casino also operates from the island state and uses a gambling license for gambling authority there. According to the fact that Royal Spinz has only been officially accessible on the Internet for a few months, no valid information on active customer numbers has yet been known. Likewise, the company is not yet active in sponsorship, like some other top addresses in the industry. For these reasons, it was necessary for us to turn Royal Spinz completely upside down and put it through its paces. In the following Royal Spinz test report, I have been able to show how my Royal Spinz experiences look like and whether long -term registration would be worthwhile.
DIE Registration At Royal Spinz is Easy held and for every user quickly to accomplish. The structure of the Royal Spinz side will benefit you very much. Thanks to the intuitive division, the entire process should not be more than a few a few minutes take advantage of.
- Many slots in the range
- Offer includes classic table games and live games
- None of the big software developers
- Missing information about providers and RTP values
- No listing of the jackpotslots
As an introduction to Royal Spinz, I made the core business of every online casino - namely the actual casino offer. Can Royal Spinz convince as a newcomer or are clear weaknesses to be determined? The start of this is what the Royal Spinz experiences in terms of slots.
No question, slots clearly dominate the game at Royal Spinz! More than 275 slots are available for all customers, although you can quickly realize that it will not be playing machines of the absolute top providers. Instead of Microgaming and Netent, Royal Spinz is more likely Provider like Game Scale or Fugaso can discover for themselves. Basically not a big obstacle for me, since you can already discover a lot of new slots for yourself, which you would probably not have tried with well -known online casinos. However, what you have to criticize clearly at this point is the lack of information about the providers, possible game descriptions (test mode) and of course the RTP values. Unfortunately, these are nowhere to be found on the Royal Spinz website, which is simply not a good impression on the customer. If you want more details, you have to research on your own. Among other things, you will be able to find the following slots with the most attractive RTP values at Royal Spinz:
- Faerie Spells - 96,03%
- Sevens und Fruits - 96,01%
- Circus of Horror - 96,60%
- Stoned Joker - 95,66%
- Trump It Deluxe - 96,89%
The availability of jackpot slots at Royal Spinz is also limited. Not only will you not get a precise list of the available jackpot slots as a beginner, but you cannot filter them out specifically. After a little research, you will get more than 20 jackpot slots, whereby Plagues of Egypt und Book of Tattoo are one of the best known. Furthermore, Royal Spins opens up the range with various other games, including classic Online casino table games Or video poker. Even if some well -known slots are definitely missing, the range of Royal Spinz is undoubtedly varied and a nice change from the very congruent casino offers from other companies.
The same can be done through that Live Casino Report by Royal Spinz. This is mainly operated by Evolution Gaming, only a few games are offered by Vivo, Sa Live and Lucky Streak. Overall, the number of available tables is just over 75, although the actual number can fluctuate greatly depending on the number of utilization on the weekends. You can roughly describe the Royal Spinz Live Casino as a classic live casino. All basic card and table games are offered with table limits that varies as possible, so that you can not only inspire beginners, but also ask for one or the other high scooter to table. It is best to show this most sensibly using the table limits for roulette. You can start from a use of only $ 0.20 per shoot, but the use per rotation on the VIP table is 1800 $. This discrepancy is to be expected and was therefore sensibly chosen by Royal Spinz in order to be able to achieve the largest possible target group. My assessments of the past few weeks after these games and shows are the most popular in the Royal Spinz Live Casino:
- Classic roulette
- Lightning Roulette
- Speed Baccarat
- Dream Catcher
- The first three deposits qualify for the bonus
- Free spins only playable at Fruit Zen
- Extensive bonus conditions
The most important feature of a new online casino is undoubtedly an attractive and impressive bonus program for new and existing customers. Royal Spinz offers its new customers up to 1800 $ and 120 free spins - A highly attractive Royal Spinz Bonus. In order to be able to perceive the Royal Spinz bonus, you only have to register and make an initial deposit of at least $ 20 after the account activation. A bonus code does not have to be used The first 3 deposits automatically qualify for the online Casino Bonus. While the first deposit is one 400% Casino Bonus can provide a maximum of $ 800, the second and third-party payments are only within the percentage of 300 and 200 percent. Accordingly, the maximum bonus value to be achieved drops by $ 200 to $ 600 and $ 400 each. The free spins to be preserved are composed as follows:
- Deposit - 50 free spins
- Deposit - 40 free spins
- Deposit - 30 free spins
All free spins are activated from a deposit value of at least $ 20, but limitation must be observed. All obtained free spins can only be played on the slot fruit zen.
For an overview of all of our Bonus codes without a deposit Can you see our list.
In my Royal Spinz Online Casino Test the bonus and sales conditions have also been checked in detail. These are rather negative to classify the experience. First of all, customers have to consider which games the sales conditions want to be achieved. Only all missions on slot machines are credited by Royal Spinz to the sales conditions. Furthermore, the bonus and sales conditions represent a hurdle. Royal Spinz demands 33 times the turnover of the Casino new customer bonus, as well as the original deposit amount within 15 days. Even for experienced players, this is a tricky challenge.
- Up to 1800 $ welcome bonus + 120 free spins
- The welcome bonus applies to the first 3 deposits
- The free spins apply to the slot fruit zen
- A 33-way sales within 15 days are required before a payment
|offer||400% up to $ 800||120|
|Sales volume||Implement 33x||-|
|time limit||15 days for free spins||-|
|Max. Profit||4-way bonus amount||-|
|Min. Deposit||20 $||250 $|
|Game type sales||-||-|
Seriosity & security
- Security through 128-bit SSL encryption
- Individual game limits can be set up on request for customer service
The complete online casino is operated by the Game Tech Group N.V, headquarters on Curacao. The Game Tech Group N.V has appeared more often in recent years and operates not only Royal Spinz, but also 5 other online casinos with active EU licenses. These include the TS Casino, as well as the Enzocasino or Madame Chance Casino. For security reasons, absolutely nothing speaks against the happiness of happiness from the Caribbean state - rather on the contrary. Curacao is part of the Dutch Antilles and thus corresponds to the case law according to european standards.
In the direct test, absolutely no defects in the security of Royal Spinz could be found. The entire data transmission between the Royal Spinz servers and me as a customer is via a Typical 128-bit SSL encryption technology Developed so that all my data are transmitted encrypted and are not visible to third parties. Although there is no detailed information on the website, this encryption technology is common and is used by all online casinos without restrictions.
Of course, Royal Spinz also includes clear information and instructions on the prevention of gambling addiction. Not only do you share links to 4 excellent points for gambling addiction prevention, you also give each of your customers the chance to set your limits in advance. Unfortunately, this cannot be stopped directly in customer management, but must be requested in writing in a written form for customer service. Without question, a rather atypical approach, but customers can thus ensure that you cannot adapt your limits in the game frenzy and the customer service answers any inquiries with delays.
Service & Support
- Support using a live chat, hotline or email can be reached
- Competent support via email
- Waiting times up to 10 minutes
- Sometimes very bad knowledge of German
- Hotline only available in English
For me, security & support & support inevitably also includes. Unfortunately, this is not always the case with new companies - does this also apply to Royal Spinz? Based on my Royal Spinz experience, not really. Every customer from Germany can reach customer service in 3 different ways:
- Live Chat
- E-Mail ([email protected])
- Phone (+357 25 281876)
Experience has shown that the Live Chat tested as the most sensible alternative. The live chat can be selected on the right side on the right side and a topic that describes the problem/concerns is selected. Afterwards you will be forwarded to a freelancer, whereby you have to note that a little more patience has to be applied, especially on the weekends and not all employees are powerful to the German language without errors. The waiting times can therefore be between 5 and 10 minutes. On the other hand, there are no waiting times on weekdays. However, if the concern is a somewhat larger and more entangled matter, you should report to customer service by email and a detailed description of the problem. This is ready around the clock and answers inquiries within 24 hours Not only factual, but also competent and with some recommendations on how to get a possible situation out of the world the fastest. The bottom line is that Royal Spinz's customer support can be satisfied, especially since German customers do not have to accept major restrictions. The fact that the telephone hotline is only occupied by English -speaking employees reduces the experience report.
|Live Chat||Button in the middle of the right||Between 5 and 10 minutes on the weekend, none during the week||24/7||4/5|
|[email protected]||Up to 24 hours||24/7||5/5|
|HotLine||+357 25 281876||Instantly||Between 9 a.m. and 1 a.m.||4/5|
deposits and withdrawals
- Free transactions
- Only a small selection of means of payment available
- Duration of the KYC process of up to five days
- Payment complicated
Deposits and payments play an important role for me when it comes to whether an online casino gets a chance from me. Royal Spinz offers me the following deposit methods:
As you can see, a very small selection of means of payment, which is particularly important due to the lack of e-wallets, such as Neteller or Skrill. There is also a deposit limit of $ 7000 per deposit - although a maximum of $ 5000 per month can be debited from your own account balance. Unfortunately, this will not be allowed to meet the requirements of high scooters. While the numbers and the available payment methods are to be assessed rather negatively, there is still a positive aspect to be noted. Because while various online casinos still require fees for certain one or payout methods, all transactions at Royal Spinz must be made free of charge.
Before Royal Spinz can give a payment, all active customers must verify their personal data. To do this, a copy of the following documents can be sent to customer support at [email protected]:
- ID card
- Account statement / bank or credit card
- Current letter of invoice for the past 3 months
After the document has been transmitted, customer service will check within 5 days whether the document for the KYC procedure is sufficient or whether another copy should be required. Furthermore, security reasons with previously registered and used payment methods is also recommended to request to request that Royal Spinz.
My experiences with the deposit and withdrawal
My extensive test also included the deposit of real money and the immediate payment of the credit. To deposit credit is made easy for the player at Royal Spinz. Immediately after registration, I received a notification that I should make a deposit as a real money player. To do this, I just have to click on cash and deposit one with the payment method of my choice. The cash register area at Royal Spinz is customer -friendly and intuitive built up. You can choose between different options, including deposits, information on the person, account statement or payment.
I first tried the deposit by Visa credit card. Unfortunately, the deposit by Skrill is currently not possible. One Deposit by visa credit card required to enter a security code. However, this was not successfully sent to my online banking. After several attempts, I gave up the deposit by credit card and tried it from my cell phone with a deposit via Paysafecard. A deposit via Paysafecard from a mobile device is possible in the amount of at least $ 20. Here the deposit ran flawlessly and quickly.
However, the immediate payment of my credit on my Giro account was problematic. I selected the "Payment" button in the cash register area. Thereupon only appeared to be an indication that Unfortunately, no payments are requested at this point could become. I was given two reasons for this: mine Bank balance can at zero stand on the other Account balance from bonus money exist and therefore not be paid out. This said that I would like to customer service for more information. Royal Spinz's customer service was rigoros from the outset and answered when asked that a direct payment was simply not possible. From the terms and conditions, I learned that a payment without sales of at least $ 3,300.00 was not possible without deductions or fees. I pointed out customer service that I neither wish the bonus nor on it to receive my money without deductions. With avoidance further discussions, I then sent an email to the requested support address with a "payout application".
So far I have not received an answer from the customer service, nor did I get my credit reimbursed.
VIP & Treueprogramm
- Classic VIP & loyalty program
- Recurring bonus promotions
It is gratifying at this point that Royal Spinz will reward its loyal and active customers with a classic VIP & loyalty program. The Royal Spinz VIP Club is immediately activated with the first deposit and is activated with the first sales of $ 10. So if a customer implements $ 10 in accordance with the game use table, you get 1 bonus point each. If you collect 100 bonus points or more, you can exchange them for real money in the customer account. There are 1 $ per 100 points. The more active I make sales, the higher my chances of additional bonus points and exclusive bonus offers that Royal Spinz has for its customers. Based on the turnover made, customers at Royal Spinz are divided into the following categories:
- Silver - use between $ 1 and $ 5000
- Gold - use between $ 5001 and $ 15,000 / 5% more bonus points
- Platinum - Use between $ 15001 and $ 25000 /15% more bonus points
- Black - Use over $ 25000 /20% more bonus points, VIP supervisor
In addition to the Royal Spinz VIP Club, the company takes care of all its registered customers. Accordingly, attentive bonus campaigns, such as an exclusive deposit bonus for birthday, or exclusive invitations to special events with great prices will be obtained. At Royal Spinz you take care of your customers, these efforts are without question recognizable and therefore not necessarily to be expected from a newcomer.
Minimum assignment & limits
- Balanced mix in minimum and high stone sets
- No limit overview of the games
Since Royal Spinz sees no casino for high scooters or beginners, If you have chosen a balanced mix of minimum and maximum stone sets on the website. Unfortunately, the customer does not give precise information about the operational limits and the maximum pay -outs - anything but desirable. This would have been absolutely desirable, especially with a varied selection of partly more unknown slot machines. Here is a small overview of some of the top games and the different operational limits and chances of winning.
- Faerie Spells - missions between $ 0.1 and $ 10 / max. Profit $ 12252 $
- Secret of Nefertiti - missions between $ 0.2 and $ 100 / max.
- Circus of Horror - missions between $ 0.5 and $ 50 / max. Profit $ 1000 $
- Trump IT Deluxe - missions between $ 0.15 and $ 30 / max.
Profits are therefore also possible with smaller missions at Royal Spinz. Nevertheless, you should communicate much more openly and more directly with your customers in the future. Ambitious companies should share this data with its customers, especially to be able to give a serious impression.
Optik & Design
- Perfect translation into German
- Fast overview for beginners
- No special design elements
When creating the website, Royal Spinz was inspired by the optics and design of many other online casinos and focuses on his portfolio of slots and slot machines. On the surface, I could hardly see any great abnormalities or weaknesses, Especially since there are no obvious translation errors. However, if you look at the customer menu or the upper navigation bar in general, you have to find that Royal Spinz appears less modern and more simpler than the top providers in the industry appear. The website is built straight in a purple/white surface, whereby a new customer should hardly be given great difficulties.
Everything worth knowing was put in the foreground and even newcomers gives a quick overview, so that the registration can be completed in less than 2 minutes. In addition to the German language, the website can also be reached under the following languages: English, Spanish, American, Finnish, Italian, Norwegian, Russian, Swedish.
- Mobile view clearly and usable
- No own app available
- Longer loading times in the mobile view
Since everything is quickly dealt with in today's world, Royal Spinz also had to be able to present a mobile alternative at the start. However, my Royal Spinz experiences have not completely succeeded. First of all, it should be noted that Royal Spinz is currently none Online Casino App can offer. So neither an application for iOS can be downloaded from the Apple Store or the website, nor is the similar for Android end devices available. Definitely a minus point in the Royal Spinz test report. If you still want to check your account balance or start some games on your smartphone or tablet, you have to use the website modified for the mobile browser. This is converted to the regular Royal Spinz website and structured, but slight delays and loading times are noticeable. However, it should be mentioned positively that Royal Spinz can offer its complete portfolio of games and customer features mobile. Not only are all slots and parts of the live casino playable on the go, all regular and payout methods are also available for on the go.
There is still clear scope for improvements here, which has emerged as a problem that is customary in the industry in recent years.
- No extended offer
- No expansion of the offer planned
Finally, it is important to consider Royal Spinz as a whole. Is there any other offers at Royal Spinz or does the company focus exclusively on the core business as an online casino? After detailed research and your own demand for customer support, it was confirmed that Royal Spinz focuses exclusively on his casino offer and therefore does not provide any other offers for his customers. In contrast to the far -reaching trend of the past few years, this is contrasting that well -known online casinos offer sports betting or its own platform for poker in addition to their own business area. Upon request, customer service also announced that No change in this regard can be expected in the coming months.