General information and registration
The Sugar Casino is a relatively young online casino that came onto the market in 2016 and at first glance lives up to its name. Equipped with a Maltese license And operated by a well -known and reputable provider, the Sugar Casino makes a good first impression. How my Sugar Casino turn out in detail and whether the casino is the good impression in the further course of mine Online Casino Test can confirm, you will find out Sugar Casino experience report in the following.
Like it in most Online Casinos is common, you also have to register in the Sugar Casino before playing. Of the Registration process is not particularly complicated And goes quickly. To start registration, simply click on the "Register" button on the top right of the website.
- Large number of slots
- Represent a lot of developers
- Good live casino area
That Most of the players should like to play at Sugar Casino. You can find a very large number of slots from many different developers and two live casino areas. A sports betting area is not offered, but is probably not necessary in view of the extensive range of games.
The online casino offers Over 1,700 different slots from a total of 22 different developers on. So there is nothing to complain about in terms of variety. You will find games from big developers like NetEnt, Microgaming Or play´n GO, but also slots of smaller providers such as Thunderkick or Wazdan. According to the casino, the most popular games include:
- Jumanji from Netent with a payout rate (RTP value) of 96.33 %
- Starburst by Netent with an RTP value of 96.09 %
- Super flip from Play´n Go with a payout rate of 96.53 %
- Sugar Pop from Betsoft with an RTP value of 97.6 %
- Book of Dead of Play´n Go with a payout rate of 96.21 %
In addition to the normal slots, you also have some in the Sugar Casino Jackpot-Slots to disposal. However, it is awkward that you cannot display them by clicking on a corresponding category. So if you want to play a game with progressive jackpot, you have to search specifically for this via the search bar or the developer menu.
Details on the payout rate of the casino itself cannot be found. However, since all games come from reputable developers and each have known payout rates, this is not really necessary.
The Sugar Casino offers you the same two different Live-Casino-areas on. One is operated by NetEnt and is not too extensive, you will only find roulette and blackjack and both games in just a few variants. However, the roulette variants of Netent's live casino are suitable for experienced players, but still, since a whole series of information is given here. The other live casino is operated by Evolution Gaming and is much more extensive.
In addition to roulette and blackjack, there is also Baccarat, Sic Bo, Casino Poker and some game shows. The available game shows are the Dream Catcher Wheel, Lightning Roulette, Monopoly, Deal or No Deal, Lightning Dice, Football Studio and Side Bet City. Overall, in both live casinos you have the choice between More than 130 different tables with operations between a few cents up to 15,000 $ per game round. Both beginners and high rollers feel comfortable here!
- Three -stage welcome bonus
- Free spins without sales conditions
- Overall fair bonus conditions
- Clause with a minimum payout amount
Like most online casinos, the Sugar Casino offers you a welcome bonus. The Sugar Casino welcome bonus extends over the first three deposits that make her in the casino.
- Your first deposit from 20 $ will be doubled up to a bonus amount of a maximum of 500 $ and you will receive an additional 50 free spins.
- With the second deposit, also from 20 $, you will receive a 100 % bonus of up to 500 $, but this time there are only 25 free spins.
- Thanks to the Sugar Casino Bonus, the third deposit will also be doubled up to a maximum bonus amount of 500 $ and you will receive another 25 free spins.
Of course, bonus credit is also subject to certain conditions in this online casino. You have to fulfill it so that your bonus credit can turn into real money and you can have it paid out. For the Casino welcome bonus applies in the Sugar Casino that you have to put the bonus amount on slots at least 36 timesbefore you can have any profits paid out of it. The free spins do not have any sales conditions. Profits from them are therefore directly payable. There are a small hook in these quite fair wagering conditions. If you do the Casino Bonus If you have assumed, you have to comply with a minimum amount of the payment that corresponds to the sum of your deposit the bonus credit. For example, you pay 100 $ and receive an additional 100 $ in bonus credit, you have to have at least 200 $ paid out, regardless of whether you have already fulfilled the conditions or not. This significantly reduces my otherwise good Sugar Casino experiences in terms of bonus.
|offer||3 bonuses up to $ 1,500||100|
|Sales volume||36x Summa of Bonuses||Without conditions
|time limit||30 days until decay, otherwise unlimited||30 days for use
|Max. Profit||-||100 $|
|Min. Deposit||20 $||20 $|
|Game type sales||Slots 100%, Rest 0%||-|
|Max. Use||4 $||-|
Seriosity & security
- european license of the MGA
- Security guaranteed
- Possibilities for player protection available
- Permanent lock only possible via support
Security and seriousness are probably the most important points in an online casino. At the Sugar Casino you don't have to worry about the seriousness of the provider. In addition to this, the operator Gammix Limited operates a few more serious casinos and has one of the Malta Gaming Authority exhibited happiness. As for the security in the casino, I can give the Sugar Casino all -clear. The casino works with the most modern encryption technologies to ensure the safety of your data and transactions. So my Sugar Casino experiences are good in this area.
The player protection is also important. That is also given in the Sugar Casino. If you open your account area, you have various options there to to put limits yourself. So you are free to set a deposit limit, a meeting limit or a loss limit. You can also lock yourself here for a period of up to 30 days. However, you can only apply for a permanent exclusion of the game for support.
I could not find meaningful negative reports about the Sugar Casino in the relevant forums. Most of the time players complained that they are supposed to be against the Bonus-ABB had violated and a payment was refused. However, this cannot necessarily be accused of the casino.
Service & Support
- Live chat and email support available
- Very poor FAQ
- Live chat only in English
- Very lean support times
My Sugar Casino experiences are not as bad as with support. Among other things, this is due to the fact that this can only be reached between 10:00 a.m. and 11:00 p.m. Live chat or by email. In addition, you only get answers to English in the live chat. The employees are friendly and helpful, but a really good support still looks different.
As an alternative to the sparse support times, you still have that Spares FAQ of the online casino, which has not even been completely translated into German and therefore contains multilingual paragraphs.
All in all, the support of this online casino is really not good, which is why I can only recommend Sugar Casino who are already familiar with online casinos and have fewer questions. The casino does not offer a telephone support at all.
|Live Chat||Button below right||30 seconds||10:00 a.m. to 11 p.m.||3/5|
|Via form||24 hours||10:00 a.m. to 11 p.m.||3/5|
deposits and withdrawals
- Sufficient payment methods available
- Deposits from $ 10
- Not a general payout limit
- Payments only from $ 30
- No bonus for deposits with e-wallet or Paysafecard
Stand in the Sugar Casino Various payment methods for the deposit to disposal. Regardless of the method, a minimal deposit limit of ten $ applies. You can also pay a maximum of 2,500 $ per transaction. You can choose Credit card, Neosurf, ppaysafecard, Neteller, Skrill, ecopayzandefinedandandefinedTrustly. If you want to take advantage of the welcome bonus in your deposit, you have to make sure that you are at least Enter 20 $ And not used for it, Neteller or Paysafecard.
Payments are always made in the Sugar Casino using the method used for the deposit. If this is not possible, you will receive your money via classic bank transfer. The minimum amount for payments is 30 $. You can have a maximum of 2,500 $ paid out by your casino account per transaction. If you have made profits of more than 10,000 $ and apply for a payment, the casino can decide to pay you your profits in installments.
So that payments work at all, you have to Verify account to let. For this you should send the casino some documents. These include a copy of the front and back of your ID card and current address proof.
My experiences with the first deposit, bonus activation and the payment
For my first deposit, of course, I had to choose a payment method. I decided to deposit by credit card in the amount of 50 $. Under no circumstances forget to set the check mark to activate the bonus.
If you have thought of the box, the bonus is automatically activated immediately after your deposit.
After that, I wanted to toast a payment directly and have my money transferred back to the credit card. To do this, you first have to confirm that you agree that the bonus is lost. Your payment data will be saved by Sugar Casino, so that you should generally have no circumstances with the payment.
I was then reported that I should upload further documents to verify my account before the payment could be arranged. The provider Sugar Casino does not have its own function for the KYC process. I therefore had to send my documents by email. My payment was therefore broken off.
After sending the documents, I was able to send the payment again and now my money is back.
All in all If my test result for Sugar Casino is good, the KYC process was within one day and then the payment went quickly.
VIP & Treueprogramm
- VIP program available
- Various benefits for VIP players
- No information on the promotion to the VIP area
That Sugar Casino's VIP program can hardly be called such. Because what exactly you have to do to be considered a VIP and what rewards await you in detail is unclear. According to the online casinos, you are prioritized as a VIP for payments, get special bonus offers and can take part in special raffles.
Minimum assignment & limits
- Many possible uses
- Large diversity also in the live casino
- Not a general payout limit
Since you find a large number of games in this online casino, you are too Various possible uses to disposal. Many of the slots offered can already be started with a cent bet per payline. You will also find a number of games in the live casino area that require a minimum insert of less than one $. On the other hand, there are also High Roller Not too short in the Sugar Casino. A large part of the slots can be used of 100 $ or more You can easily play per spin and in the live casino several thousand $ in use per game without any problems. Overall, every type of player would have to get their money's worth here. The Sugar Casino does not give any information about the maximum payments per day, week or month.
Optik & Design
- Account area well structured
- Neatly designed and tidy
- Pretty minimalist design
- Search function not very successful
DIE Page of the Sugar Casinos looks very tidy. The few existing categories can be called up with just one click and the entire layout seems almost spartan in places. You can have the available games filtered by provider, but an intelligent search function or other subcategories are missing. The account area of the casino is also very clearly designed.
You can quickly reach all important functions. Overall, beginners should therefore be easy to find their way around this online casino. However, if you are a friend of innovative and originally designed casino, you will definitely not be happy here. All in all, the Sugar Casino is quite barren and cold, but easy to use.
- All important functions available
- Easy to use
- Also well structured mobile
- No own app
An own The app does not offer the Sugar Casino for download. But you have the opportunity to About the browser of your tablets or smartphones call up. The design of the mobile version of the casino differs relatively clearly from the desktop variant. The arrangement of the games and categories has been adapted to the screen of the smartphone, which does not suffer the slight operation. Most games are also available to you. You can also the support on the go, call up your account area and make deposits and withdrawals.
- VIP area
- Monthly competitions
- No sports betting area
- Hardly any offers for existing customers
- No special games
Other offers are rather rare in Sugar Casino. An own Sports betting area and special or Exclusive games there is not any. Bonus offers for existing customers are also rather rare in this online casino. For this purpose, there are regular competitions in which you can win various prices such as real money credit or free spins. At the time of the test, I was shown a competition with EUR 1.5 million in prize money (applies to six months and only for games from Pragmatic Play), a game of the week and the monthly price (100 free spins for Twin Spin Deluxe.
The positive first impression was only confirmed in the Sugar Casino test in a few points. the The game selection of the online casino is versatile and large, the welcome offer is impressive and the casino is really easy to use. Unfortunately, support is not good and existing customers rarely have the option of using bonus offers. The welcome bonus also has significant weaknesses due to the extremely high minimum payment amount.
My Sugar Casino experiences are still positive overall, which is also due to the european license. The online casino is recommended for the players who do not want to place a special design or good support and instead just want to play without distractions.