General information and registration
Even if some New online casinos With large financial promises and partly large -scale website for you, there are certainly other providers who act significantly more reserved in the first few months. One of these online casinos is that Hey Casino. I got myself at the new online casino, which one At the beginning of 2020 his gates opened, looked very closely and in the following hey casino test report all my previous Hey casino experiences are incorporated. I will now let you know whether the Hey Casino is an attractive project or a second -class casino.
- More than 1500 different games
- Live casino with more than 150 tables
- Represent more than 40 providers
- No German live dealers
The beginning of my Hey Casino test report is now setting Brief overview of the existing casino offer it. Whether the Hey Casino Slots focused or whether some surprises in Live Casino you can now read in detail.
The slots and slot machines are the beginning. These are my Hey casino experiences the absolute heart of the game offer and can also be compared in direct comparison with others Online Casinos Let them measure. The decisive reason for this are Almost 40 different collaborations with different providers. Among other things, cooperations with Net Entertainment, Pragmatic Play or Evolution Gaming were completed. This will not only represent the largest and best known names of the scene in the Hey Casino, but also some Indy providers, their Real money slot machines can separate yourself extremely from the classic slots. My Hey Casino experiences are the following five slots among the more than 1500 different games Some of the most popular games in Hey Casino:
- Reactoonz / Play’N GO - RTP of 96.51%
- Dwarven Gold / Pragmatic play - RTP of 96.64%
- Jammin Jars / Push Gaming - RTP von 96.83%
- book of dead / Play’n Go - RTP von 94.25%
- starburst / Net Entertainment / RTP of 96.01%
Unfortunately, you will not be able to find out the respective RTP values on the Hey Casino website. Neither your own payout rates are given there, nor can you research the variance or the RTP values of the individual slot machines. The range of games in Hey Casino is expanded by various Online Jackpot Slots And surprisingly also video poker, bingo or Rubbelkarten. Something a shame I should note that the jackpot games do not have their own category and it is also not clear how high the respective jackpot is current. At least this should be possible in addition to the provider.
The large selection also continues in the live casino. The live casino is equipped by various tables of Evolution Gaming andandefinedVIVO Gaming. Overall, the Number of tables at peak times more than 150 And can therefore be seen in a direct comparison. The selection of games is a bit limited because the Hey Live Casino only tables too Online Baccarat, Poker, blackjack and roulette. According to my experience, the tables dominate Blackjack dramatic, even if there are no German live dealers.
Finally round the existing ones Game Shows The experience in the Hey Live Casino. Thanks to the license from Evolution Gaming, you can among other things Dream Catcher und Play Monopoly online And thus refresh the classic game sessions. If you haven't tried the game shows yet, I will definitely recommend a first test.
- Daily cashback of up to 10 percent
- Extremely weak bonus program for new customers
- No deposit offers
- All games in the live casino are categorically excluded
With great expectations, of course, I also approached the Hey Casino bonus program. Unfortunately, these could not be fulfilled in order to express it timidly. That Hey casinos bonus program is comparatively very weak And focuses exclusively on cashbacks.
After your registration, a Hey Casino Bonus is available for your first deposit. It is not a classic deposit bonus, but much more Cashback. Should you Up to 25 $ Losing your first deposit in Hey Casino, you can get this amount 100 percent back without further operating or sales conditions. My problem with the bonus offer is the small print in the bonus conditions. According to the following day, your account balance must be a maximum of 10 $ the following day so that you can even qualify for the cashback. Thus, the Hey Casino Bonus is only interesting for those of you who have lost almost the entire account balance, which of course sets the wrong signals and in the end almost gives the impression that you have to look forward to any losses. Likewise, it is anything but ideal for my Hey Casino experiences that only operations on slot machines are evaluated and, for example, all games in Live Casino categorically excluded will. It is positive, however, that the recovered cashbacks are available for a total of seven days and is not subject to any further sales conditions.
|offer||100% bis 25 $|
|time limit||7 days to decay|
|Min. Deposit||20 $|
|Game type sales||Slots 100%, Rest 0%|
Seriosity & security
- Individual limits possible
- Completion of the customer service
- Necessary licenses available
- New online casino and unknown company in the background
- No european lucky license
Even if the Hey Casino is not really established, you can already experience some important information about the security and seriousness of the online casino. The Hey Casino is operated by the DMG Solutions B.V., whereby the Hey Casino is the first gambling product of the company and therefore no precise information about the company and its history can be experienced. Any sister brands are therefore not researchable.
You will also find what you are looking for in the footnotes of the online casino if you are looking for all details on the license and possible cooperation. Since the DMG Solutions B.V. is located on Curaçao, the Hey Casino is also authorized and regulated by the government on Curaçao. Even if your thanks Glückspiell license from Curaçao From a standard SSL encryption technology can benefit and your personal data is therefore consistently protected, we must clearly notify that the gaming authority on Curaçao can definitely not keep up with its european counterparts. However, I should show positively that you can control your finances yourself. There are various options for you Setting of individual limits and of course also for complete self -closing. According to the Hey Casino, this can be requested directly from customer service and optionally quantified for seven days before you can make a final decision.
Of course, I also looked around for the Hey Casino in the common forums and am also different customer opinions bumped. While some customer experiences are rather negative and advise you to register or even deposit, other customer opinions are significantly more positive and praise the Hey Casino for its large range of games. I would still wait a little here to be able to make a final judgment. In principle, however, the Hey Casino occurs seriously and has all the necessary licenses and collaborations.
Service & Support
- German -speaking employees in support available
- Customer service only reached between 9 a.m. and 5 p.m.
- No live chat available
- Not to find a FAQ on the website
Now we come to my Hey casino experiences with customer service. With new online casino I am always a bit reserved, which in the case of Hey Casinos was also correctly appropriate. Customer support can now be reached in German, but that is Accessibility simply do not apply according to the requirements And disappointing on the full level.
You can only reach the Hey Casinos customer service Between 9 a.m. and 5 p.m. from Monday to Friday and exclusively by email. Accordingly, there is no live chat, even if the symbol in the lower right corner may give a different impression. The only opens up the form by email, in which you can enter your inquiries. Alternatively, you can simply send your mail to [email protected] My Hey Casino experience takes customer service between 12 and 24 hours to be able to answer your inquiries. While only English -speaking employees could be ed at the beginning of the online casino, the team has now also been filled with some German -speaking employees. The answers that were sent to me by email were therefore all clearly understandable and were able to answer my questions in a targeted manner.
In my Hey Casino test report, I also missed a free telephone number and especially a FAQ, which summarizes all important customer questions from the past few months and can answer in one fell swoop. The customer support let me know that this will be added in the near future and referred me to the constant progress in the area of customer service, but in my view this should be available from day one.
|Contact details||Response time||Availability||quality|
|[email protected]||12-24 hours||09:00 twice 17:00 CEST||4/5|
deposits and withdrawals
- Deposits via cryptocurrencies possible
- Free deposits
- Small selection of payment methods
- Payments only possible from 50 $
- A fee of 3 $ per payment
On the other hand, my Hey Casino experiences with the possibilities to be used for deposits and payments. the selection is still comparatively quite narrow, yet suitable for a new online casino, whereby all important payment modalities are covered. The following payment options can be for Deposits from you from 20 $ each be used:
- Credit card (Mastercard and Visa)
- Cryptocurrencies and GO
All of these deposit methods can be used by you free of charge via the website and the mobile website on your smartphone and tablet. You can do per deposit A maximum of 5000 $ Enter your account, with a Daily limit of 15,000 $ is specified. In addition, the Hey Casino indicates that you will customer service with regard to your KYC procedure for the verification of your data from a deposit of more than 2000 $. A current and easily recognizable copy of your ID card, your passport or your driver's license is required. Alternatively, a bank statement or a current invoice letter can also be transmitted, which can confirm your name and address. During my Hey casino test phase, the KYC procedure successfully completed within 24 hours After I received a confirmation of my successful verification from customer service by email.
To the Payouts Should I note that this Only from 50 $ possible and additional per payment application Processing fee of three $ will be charged. The Hey Casino promises to handle all payment applications within 24 to 72 hours, whereby it is to research on the Internet that they can take a little longer for some customers. Only after 10 days are you entitled to detailed information from Hey Casino.
My experiences with the first deposit and the payment
In order to get a picture of the deposit and withdrawal process in the Hey Casino, I first made one Deposit via Ecopayz. Immediately my deposit of 30 $ was available to me in my player account.
With my first deposit, the Casino welcome bonus activated. Deactivation is not intended for the Hey Casino.
At this point, the verification of my documents was due. As a rule, I have a user -friendly tool provided for uploading my documents. The Hey Casino, however, asked its customers to Send documents to customer support by email - This is more cumbersome and time -consuming.
At the Slot Bonanza Unfortunately, after 50 turns and a use of 20 cents per spin, I reduced my credit to just 26.41 $.
With this amount I went to pay and tried to initiate the withdrawal via Ecopayz. I was immediately pointed out that I Payment only from an amount of at least 50 $ could initiate. This minimum payout is a much too high and customer -unfriendly amount. I tried to increase my credit to at least 50 $ while playing and unfortunately had to accept the self -inflicted loss of my entire credit. Accordingly, I was unfortunately unable to test the payment duration of the online casino for you.
Even if I lacked an important aspect in my evaluation with the payment duration, the Hey Casino, based on the remaining deposit and withdrawal steps, was unfortunately not convincing. The decisive factor for this was the much too high minimum payment amount as well as the missing user friendliness in the verification process.
VIP & Treueprogramm
- 10 percent cashback every day
- Only losses of slots are counted
- No classic VIP or loyalty program
After my extremely weak Hey casino experiences with the bonus program for new customers, of course I am on the other with tense eyes Bonus promotions for existing customers approach. But here, too, I can already anticipate that the other doctorates are extremely disappointing.
As a loyal customer, only a few more bonus campaigns are offered in the Hey Casino, whereby A classic VIP or loyalty program does not even exist is. All other Hey Casino bonus offers focus on one 10 percent cashback. This is created for the Hey Casino bonus for new customers and can therefore be obtained every day if your account balance should have fallen to less than 10 $ within the last 24 hours. It should also be noted that only losses on slots are counted towards cashback. Unfortunately, the customer service could not tell me whether and when an expansion of the bonus offer can be expected.
Minimum assignment & limits
- Good starting opportunities for newcomers
- High table limits in some games in the live casino
- No information on the RTP values
- No transparent information on the payout rate of the casino
The Hey Casino is a classic online casinos that the Game fun back in the foreground want and accordingly more suitable for beginners and newcomers. There are no clear minimum inserts, these vary from slot to slot and can also be chosen by yourself in the live casino. In the live casino, however, you will be able to recognize different lucrative lobbies and tables thanks to the different providers, which will definitely enable you to make higher profit limits than originally intended. During my test phase I could have some Tables for blackjack with a maximum operating limit of 25,000 $ see per game round. Definitely solid values. However, these exceptions should not be overlooked that The Hey Casino no online casino for high rollers is.
You should also be interested in that the Hey Casino weekly payment of a maximum of 2500 $ allowed. The payment rate per year is even limited to a maximum of 25,000 $should not be a VIP player for you. With these values, the Hey Casino can stand up to its colleagues. Something a shame should also be noted that there are no information on the pay-out rates or the RTP values on the Hey Casinos website. Unfortunately, it cannot be researched exactly how high the payout rate of the Hey casino is.
Optik & Design
- Thanks to 2-column format, greater representation of the game offer
- Search bar available
- Fast loading times
- Website only available in four languages
The Hey Casinos website, on the other hand, was much more positive. Even if they may be at first moment somewhat simple may appear, this is characterized by a Great clarity and high usability out. Of course, there is no doubt that the Hey Casino has taken a very simple way and has completely dispensed with graphic gimmicks. The website therefore stands in one 2-column format it, whereby your account and all sectors of the online casino can be reached via the left side. As a result, the game offer in the middle of the website is noticeably larger than with competing providers.
The game offer will also be thanks to one Search bar and one Search function divided with which you specifically according to your Personal favorite providers and can look at their slots. This helped me to get to know new games and at the same time save a lot of scrolling. The only lack of an individual range of games that you can personally put together with the help of a few games. The Hey Casino website can be reached In addition to German also in English, Norwegian and Finnish. The focus of the Hey Casino is therefore more in the northern part of europe, which also corresponds to the minimalist website.
- Good mobile website for all end devices
- No disturbing loading times
- Complete range of games available
- No native app
- No exclusive mobile Hey Casino bonus promotions
My Hey Casino experience with the mobile app and the mobile offer briefly and painlessly. Of course I had one native app for iOS and Android hoped, but according to my experience from the past years you can currently of new ones Online Casinos just expect a mobile website. Real money casino apps are usually only submitted when the company was able to establish itself on the market and the customer base has grown sufficiently. The situation is similar with the Hey Casino.
One Native app for iOS or Android is therefore not available, on the other hand, the complete range of games as well as all other functions of the customer account and possible payment methods offered by modified website. During my Hey Casino test phase, I tested them by smartphone and tablet for iOS and Android and came to the conclusion that the Mobile website withstand the requirements can. Neither games that were taken out of the mobile range of games have not come under my eyes, nor is the mobile Hey Casino separated elsewhere. The mobile range of games is therefore exactly the same offer, which you can also perceive regularly via the PC. Likewise, the mobile website proved to be less annoying and could also pass all test attempts regarding performance. Quick change during your game session from the casino to the live casino are just as possible as quick change of the tables in the lobbies of the live casino. Disruptive loading times or even dropouts of the transmission or the sound are therefore not to be expected.
Of course, I also listened to customer service again and specifically asks for a possible native app in the future. Unfortunately, I was not given any precise information. Accordingly, you have to be patient and make do with the mobile website for as long.
- No other offer
Before the final conclusion, a small note from my side regarding any further offers of the Hey Casino. Since the Hey Casino is a Reines Online Casino acts, you will not be able to use any further offers. The offer focuses exclusively on the casino and live casino, so that no sports betting or Online lotteries are planned in the future according to customer service.