General information and registration
With the Dreampalace Casino we present another offer from the ProgramsPlay Limited. The company operates a number of online casinos online. Evil tongues claim that the quantity is about quality. And we too can confirm that the individual offers differ only very rudimentarily. I.e. not that we are not this little one too Online Casino An extensive practical test subject and evaluate who of you can gain the best player experience here. Therefore, we present the Dreampalace experiences of our editors in our Dreampalace test report.
The focus of the Dreampalace Casino portfolio is exactly like the other subsidiary of the parent company on video game slot. Almost all important big game manufacturers are at the start and you fall back on over 20 different providers. In the practical test we found a little over 400 digital machines.
First and foremost you will find video game slots from providers such as Foxium or Big Time Gamingthat currently run the rank to the market leaders Play n Go or Netent. Actually everything just like with Powerslots, the other progress subsidiary. The live casino offer includes the game manufacturers Evolution and Netent. 28 Online casino table games And 16 progressive jackpot machines complete the offer. A clear focus on digital machines can be seen. Table game fans are also served with the live casino offers. And that there are only 28 table games is also not a broken leg. They are currently no longer very popular and players prefer the live games in the live casino.
Now let's take a closer look at the Dreampalace bonus. The provider currently advertises one Casino deposit bonus in the amount of $ 100. The bonus amount of the respective bonus offer must be implemented 50 times within 30 days. In addition, you will receive 15 free spins that are not linked to any sales conditions. In order to unlock the bonuses, entering the Codes 15TF is sufficient and you can get started.
There is one aspect in the wagering conditions that we do not like: The casino informs that it takes freedom to exclude games from the wagering conditions at any time. Usually we are used to listing casinos exactly which machines are excluded from the sales conditions or are weighted lower. So you have no way to find out in advance whether, for example, your favorite car market is excluded from sales things.
Seriosity & security
The website itself is secured via a valid cloud flare/Commodo certificate. We have to go back briefly at this point. The casino is part of a large group of companies. They operate over 20 different online casinos. All are secured by a valid license from Malta. The company secured the 2013 license for the first time. Since then it has been renewed annually. The Maltese gambling authority controls and regulates the company.
Your customer funds are stored on trust accounts and before the payment is carried out. In addition, the casino provides information about the topic of responsible play in a short info portal and offers further links to advice centers. For us, all guidelines are met in order to be able to speak of a reputable and safe offer.
Service & Support
What about customer service at Dreampalace? The parent company operates a large customer service. The barrel is all offers (PowerSlots, DreamPalace, MobileWins, ...) in one. This can be reached daily from 9:00 a.m. A live chat and a form is available to you. The employees speak German. In the practical test, we were immediately operated at a wide variety of times. We now mean the tests of the other daughter offers from ProgresSplay.
In this case, we talk about a small unique selling point, since only a few competitors from the area of the somewhat smaller casinos offer such an extensive customer offer. Here you will benefit from the fact that the group runs a variety of casinos and summarizes customer service in an offer, so to speak.
deposits and withdrawals
What do the Dreampalace Casino look into and withdrawals? There is a deposit with credit card, Sofortüberweisung, Skrill, Neteller, Paysafecard, Trustly, Qiwi and Eutler. The casino performs all available numerical methods transparently on its homepage. You don't have to register in order to be able to see them. There is no limitation for credit card deposits. At Sofortüberweisung it is a maximum of $ 5000. The deposits are all free of charge.
Paying is made to the method with which the first time was paid in. Except on credit card and the Paysafecard/immediately. In all three cases, the bank transfer is paid out. Each payment costs $ 2.50. That alone is a house number that we cannot really highlight. It also includes the processing times for payments really at the top of the acceptable. The casino takes out that it requires up to two working days for both processing as well as the forwarding and actual implementation. In the worst cases we get up to seven working days until the payment arrives. This could be solved much more flexibly. For example, customers from Sweden have to wait a maximum of 24 hours until their money arrives.
Dreampalace Casino does not provide you with a tabular overview of all available payment keys of its games. The RTPs are also not displayed as mouseover if you drive the mouse over the individual symbols. But you can display the individual payout keys with every game via the game instructions or the Paytable. In the case of machines, they are usually between 96 and 98%. In the practical test we have both machines with high RTP (profits often fall, but are low) and slots with low RTP (profits are rare when then high).
Minimum assignment & limits
With regard to different operational limits, this casino operates every player type. Are you one of the slot machines who place great emphasis on being able to let the rollers turn with tiny inserts over hours? Then you will find a variety of newer offers that can already be played with ten cents. There are machines upwards where you can set up to $ 100. In addition, the players who also want to play five-digit operations while live roulette are served in the live casino area.
Optik & Design
With regard to the Dreampalace usability and the general structure, this looks just like here as with the other casinos of the parent company. An even clear structure can be spoken. A stationary bar above always remains in the viewing window. This offers access to the game sections or player profile, as well as the actual online Casino Bonus. You can display all available machines in one fell swoop. Then you have to scroll relatively long to find a specific game. Unfortunately, the machines cannot be sorted according to the number of rollers or operating height. The same applies to the RTP. We can only have it sorted by game manufacturers. Otherwise, those responsible are limited to the essentials in the design concept and it cannot now be spoken of excessively many additional information or advertising elements.
Mobile & play in the casino? In this case you don't have to install any Dreampalace Mobile apps. If you want to play with a smartphone or tablet in the casino, you can visit the classic desktop page on the mobile browser of your mobile device. A mobile website opens automatically. With this you will also find the one inpatient bar, which gives you quick access to important elements such as profile or actions. The design concept and resembles the desktop page, whereby the mobile side was adapted a little to the smaller smartphone screens. In the practical test, we could not find any weaknesses, such as that certain games could not be played on the smartphone or that we only had limited access to customer service. All of this is not the case, the mobile website offers you an identical scope of services and an identical portfolio like the desktop page.
While we still turn a eye in this test category if a casino does not offer a sports betting portal or additional offer, it looks different with regular customer programs. On the one hand, Dreampalace does not offer additional offers. This means that you only play in the casino. You cannot use your login data to play in a sports betting portal. It just doesn't exist. You can only find the same at the Programsplay subsidiary Mobilewins. Unfortunately, the casino does not offer a regular customer program. And we rate that negatively at this point. The aspect is a little relativized by the fact that you can also secure seven more bonus offers. Basically, regular customer offers are usually about playing in Online Casino Portal additional bonus credit receives.