General information and registration
As a rule, online casinos are thinking incredibly innovative concepts and extremely creative names these days. The opposite, on the other hand, has written Casinocasino.com on its own flag. Instead of great graphics and other innovations, this gambling provider wants to Clear concept and customer -friendly demeanor score. Of course, these are all promises that I have heard of many other online casinos in recent years. Can casinocasino.com really keep its promises?
In order to give you all the necessary information, I tested the online casino over several weeks. I would now like to share my casinocasino.com experience with you in the following casinocasino.com.
- German -speaking dealer for roulette
- More than 85 games/tables available
- Game shows like deal or no deal available
- No exclusive bonus for the live casino
The beginning of my casinocasino.com Experience report represented the company's game and casino offer. I differentiated between the range of games on slots and the live casino. I came to the following results during my test phase:
There is a large selection of More than 800 different slots at casinocasino.com. In order to offer you as much fun as possible and a lot of variety, the company has teamed up with several top providers in the industry. Among other things, slots from Net Entertainment, Microgaming, Novomatic, Nextgen Gaming and Amatic available. Among the more than 800 different slots are some of the most popular slot machines today. The following five games stand out:
- starburst (Net Entertainment / RTP-Wert: 96,1%)
- Dead or Alive II (Net Entertainment / RTP-Wert: 96,82%)
- Book of Oz (Microgaming / RTP-Wert: 96,5%)
- Bonanza (Big Time Gaming / RTP-Wert: 96%)
- Fish Party (Microgaming / RTP-Wert: 96,5%)
The selection of jackpot slots at casinocasino.com, on the other hand, is somewhat lower. The selection is updated every month, but there were only six different different ones during my casinocasino.com test period Jackpot-Video-Slots in the selection. These included genius jackpots megaways or young jackpots. In this area, Casinocasino.com could still improve something, especially if you look at the entire volume of the game offer. The further range of games is of course supported by various Play table im Single player mode as well as the Mega Millions Lottery.
Unfortunately, Casinocasino.com does not indicate the RTP values of the games on its website. Not ideal, in my view there is also no big shortcoming. The bottom line is that there is a really respectable selection of games, which of course are particularly dramatically upgraded by Amatic's slots.
In addition to the more than 800 different slots and slot machines in the regular online casino, Casinocasino.com also holds its own Live-Casino ready for further fun. I also devoted myself to this with great care and made some tests. My result? Fully positive!
Up to 85 different tables Are available in the live casino. Below are with roulette, BlackJack, Baccarat, Sic Bo and Texas Hold’em five different classics. Most tables are operated by Evolution Gaming, which primarily promises you an absolutely smooth game feeling. However, some other tables are operated by Net Entertainment, a company that is also one of the absolute top providers of the scene.
There are two highlights for me here: on the one hand there are the local roulette tables. Not only can you find a British, Norwegian or Swedish Roulette table, casinocasino.com also offers you one in its live casino Roulette table with German-speaking dealer on. I also have to praise the clear labeling of all tables with the respective operational limits. This allows you to immediately see how high the table limits are and quickly decide which table you want to take at.
Furthermore, you also have a large selection Game Shows ready to call. These include, for example Deal or No Deal, Live monopoly oder Dream Catcher. At first I had my doubts as to whether game shows really make sense, but after a while this alternative to the regular game portfolio fully convinced me and I became a fan.
- Fulfillable sales conditions
- Confusing information about cashback
- Neteller and Skrill excluded
- No free spins included
The next question that I checked in my casinocasino.com test report is whether the available online Casino Bonus can be lucrative. The most important casinocasino.com bonus is clearly the New customer bonus. Before I go into detail, however, I would like to note that Casinocasino.com will do without high bonus payments and that the new customer offer will be disappointing accordingly. In contrast to many other online casinos, Casinocasino.com focuses on his range of games and tries to score with it. Therefore you will only one Deposit bonus of a maximum of 100 $ and supposedly a 10%- Casino Cashback Bonus offered.
You can perceive the bonus after your account opening. Immediately afterwards you will be forwarded to the deposit area, where you can make your qualifying first deposit of at least 10 $. Since the Casinocasino.com bonus is composed of the 100 percent value of the deposit, a deposit of more than 100 $ would hardly make sense. You don't need a bonus code, but you have to activate the new customer bonus in the customer account.
After your deposit has been confirmed, the bonus immediately moves to your account. From then on you have a total of 30 days, to the Bonus and sales conditions to fulfill. A 40-fold sales of the preserved bonus are specified as the requirement. This would be full Bonus value of 100 $ Correct 4,000 $. When it comes to sales, however, you should make sure that only video slots and slot machines can be used and a maximum of 5 $ can be counted per game round.
In conclusion, note that deposits are categorically excluded by Skrill or Neteller from the new customer bonus. So be aware of this before you carry out your first deposit and may plan to activate the casinocasino.com bonus.
The communication of the 10%cashback is very confusing. You will not find any information or bonus conditions for this. The wording only dives three times "stets 10% Cashback" on. Without explanation. Since the casino always with the bonus "Double fun" If the cashback is suggested as part of the bonus.
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So I got to the bottom of the whole and found that The cashback is not part of the bonus, this even does not apply in a station wagon with the welcome bonus. As customer service tells me, you first have to implement or lose your bonus, then deposit again and only then do you claim the 10%-cashback-"bonus". Confusing and no charming solution.
|offer||100% bis 100 $|
|Sales volume||40x Bonus|
|time limit||30 days until decay|
|Min. Deposit||10 $|
|Game type sales||Slots 100%, Rest 0%|
Seriosity & security
- Projekt der L& L europe Ltd.
- Glückspiellazen from Malta, Great Britain and Sweden
- Cooperation with organizations such as Gamstop and Gamcare
Wenn ihr einen Aspekt zu CasinoCasino.com niemals anzweifeln müsst, dann ist es die Legitimität und die Seriosität des Unternehmens. Hinter dem Projekt steckt mit der L& L europe Ltd. ein äußerst bekannter Name, der neben CasinoCasino.com unter anderem auch das No Bonus Casino und das All British Casino erfolgreich betreibt.
The project was launched at the beginning of 2018 and the casino was right from the first day Two of the most important lucky license in europe fitted. Casinocasino.com is regulated by the Malta Gaming Authority (Mga) and the British Gambling Commission. While the British happiness of happiness mainly appears in Great Britain, for all european customers the Gambling license the Maltese supervisory authority. This is still one of the most renowned and safest security centers in europe. The company has also been able to acquire a license from the Swedish Gaming Authority for the new target market in Sweden/Finland. There is therefore no shortage of licenses, which of course primarily ensures an extremely safe feeling.
Thanks to the regulations of the gaming authorities All your transactions are secured by an SSL encryption technology. No matter what data is transmitted when paying or paying off between you and the servers of casinocasino.com, all of them are encrypted and protected from third parties.
In addition, Casinocasino.com goes The topic of gambling addiction and responsible play very open. In the lower area of the website you will find some seals of the best known in the footnotes Independent advice centers in europe. These include Gamstop and Gamcare.
In addition, you can do yours in the customer account Set personal deposit and loss limits. Although you can increase them at any time with customer service, an adaptation upwards takes 7 days for safety reasons. In addition, you can of course also ask for a blocking of your account. Simply the support in the live chat, an employee will take care of this topic conscientiously and with trained care.
Service & Support
- Competent live chat can be reached between 8 a.m. and 1 a.m.
- Well-trained team by email
- Detailed FAQ
- No 24/7 customer support
- Missing hotline for German customers
You can reach Casinocasino.com customer support in the live chat, by email in the form via the website and also via international hotline. Customer service is available seven days of the week between 8 a.m. and 1 a.m. German time.
First I tested the support in the live chat and was satisfied with the result. Not all employees are completely powerful in the German language, but you will be after short waiting time assigned to a German -speaking employee. At the weekend, however, it can take a little longer than during the week. All of my inquiries were answered clearly and understandably, but it would be desirable to stage the live chat a little better on the website.
Next I have customer service by email using the Contact forms tested on the website. Here, too, my casinocasino.com experiences were more than satisfactory. All my questions were targeted within the specified 24 hours and answered without major complications.
No matter what your personal concerns or questions may be, I definitely recommend a look at the FAQ on the website. These can be found in the footnotes and offer a good overview of the most common customer questions in the nearby past.
However, it is a bit annoying that you continue to do without German -language customer service by phone. At the moment you are only one English -speaking and international hotline to disposal. According to the customer service, the customer service is working on offering further telephone advice centers, but I was asked for a little more patience.
|Live Chat||Button under||30 seconds||8:00 a.m. to 01:00 a.m. (CET)||4/5|
|[email protected]||24 hours||24/7||4/5|
|HotLine||+356 2034 1581||1-2 minutes||8:00 a.m. to 01:00 a.m. (CET)||3/5|
deposits and withdrawals
- Nine different payment options
- All deposits and withdrawals free of charge
- Deposits possible from 10 $
- Complicated procedure for account verification
- No upload necessary documents in the customer account possible
- No cryptocurrencies can be used
Now everything you need to know about the deposits and payouts at Casinocasino.com is on the program. I predict that you at casinocasino.com from a total nine different payment options can choose. The selection extends from classic means of payment, such as among other things VISA, MasterCard or the traditional bank transfer, right up to modern e-wallets (SkrillandefinedandandefinedNeteller) and other quick alternatives. All of your deposits are free of any service fees and - with the exception of the classic bank transfer - can be carried out from 10 $. Except for the bank transfer, in which you have to be patient up to 3 days, you can immediately use your deposit amount for all deposit methods.
Payouts on the other hand, are only possible from 20 $, although I would only recommend payments to you personally with payment methods used beforehand. In addition to the credit cards, this would be Neteller, Skrill, ecopayz And also the classic bank transfer. In all cases, no additional fees are due, but Casinocasino.com takes up to 24 hours in his payouts.
Before each payment application, however, the verification of your account is on the program. Unfortunately, you cannot complete this in the customer account, but have to run via customer service. To do this, send a easy -to -read copy of the following documents by email to customer support.
- ID card or passport
- Invoice letter of the past three months
- statement of account
The customer service will be your documents Check within 72 hours And if necessary, inform you about this should also be required to confirm your identity. Personally, I was not a friend of this procedure too big, but I had hardly any problems verifying my account.
My experiences with the first deposit, bonus activation and the payment
You will be asked before your first deposit whether you have one Casino welcome bonus want to activate. To do this, simply click on "Activate" in the bonus menu. Then you will be forwarded directly to the payment menu.
You first have to select your desired payment method here. My decision was made on a deposit via a credit card of 30 $. I had no problems with the deposit. The payment process is well structured.
In order to be able to initiate my payment directly, I had to do the bonus again deactivate. It was easiest in my account.
However, the deactivation of the bonus is not yet enough. I also had to have my account to verify. Unfortunately, this did not happen by means of a given input mask, but had to be done manually. I wrote customer service and submitted the requested documents. After that, the payment was not a problem and was done very quickly.
However, it seemed strange to me that a window appeared in which the cancellation of my payment was suggested when I registered next time. Simply ignore this note if you want to continue your payment.
All in all If the provider Casinocasino.com only shows small weaknesses in terms of the course of the payment processes and is therefore fully recommended.
VIP & Treueprogramm
- 10 percent cashback
- Exclusive deposit offers available
- Missing loyalty program
- No apparent transparency for further bonus promotions
- No alternative offers for high rollers
While most online casinos are now trying to keep you as customers with innovative VIP and loyalty programs as long-term as possible, Casinocasino.com goes a slightly different and rather traditional way. Although classic deposit offers and other casinocasino.com bonus campaigns will be mixed up again and again, but a transparent loyalty program cannot really replace this. The only transparent bonus program for existing customers is The 10 percent cashback!
The Casinocasino.com cashback immediately activates with your first deposit. Although a 24-hour waiting time comes into force after the first deposit, after the waiting time you can secure all your losses and total deposits with the cashback. In the customer account you can see at any time which losses you have collected and how high yours Deposits in the past have failed are.
Two restrictions However, there is: In the bonus conditions, Casinocasino.com indicates that you are only qualified for activating the cashback if Your account balance falls below 10 $. All deposits with which you have previously activated a casinocasino.com bonus are excluded. Therefore, make sure that you use the cashback at the right time and not planlessly planned if you experience a bad phase.
Unfortunately, my comments on the VIP and loyalty program end. High rollers in particular will find at this point at the latest that Casinocasino.com is not necessarily designed for their claims. Customer support could not tell me whether a classic reward program is planned for the future.
Minimum assignment & limits
- Low operational limits for beginners
- Using up to 500 $ appealing for high scooters
- No precise information about the payout limits
- Missing value values before the start of a game
- Lack of transparency, especially from the perspective of beginners
In terms of transparency in the information on the minimum inserts, you have to make some cuts at Casinocasino.com. You will surely be used to other online casinos, but you will also be at casinocasino.com No precise information on the respective missions on the slots or slot machines to get. In order to find out how low or high the respective missions are on the slot machines, you first have to start the game. For newcomers among you, however, it would be absolutely helpful if there were more information about the respective operational limits. But you will certainly discover your favorites in the medium term.
For my casinocasino.com test report, I found that most slots already from an application value of 0.10 to 0.20 $ are. On the other hand, a maximum of between 200 and 500 $ per rotation/game round can be placed. Absolutely no surprising, but much more expected numbers.
Unfortunately, there is also no precise information about the payout limits that apply per day or a week/month at casinocasino.com. Only after you have made a deposit and request a payment, can you see how the respective Payout limits for every means of payment. The company should work on this in any case. Open communication would be significantly more trust and seriousness.
Optik & Design
- Fast presentation of the game offer
- Clear division thanks to the search bar
- Low loading times and clear customer account
- Partly fades design without large color accents
- No filter according to providers
The game offer from Casinocasino.com is presented to you very minimalist and traditionally on the website. The company lays Not great emphasis on an innovative design Or other frills. In the foreground of the whole is a liquid gaming experience and a good range of games. And that's exactly how my casinocasino.com experience!
At first glance, the Casinocasino.com website looks a bit overwhelming because it is equipped with extremely large number of data and games. You need a few minutes to recognize exactly where you can find what. Thanks to the search bar, however, you can immediately see your desired games, which I would like to recommend to you at this point. This is the only way to avoid long scrollens, especially since the game offer is shown.
Personally, however, I miss a provider filter, with which you can divide the slots according to the respective providers. According to the customer service, such a filter is not planned either.
Nevertheless, it should be noted that the website can hardly have large weaknesses. The loading times are quick and there are no delays when creating a game session or other obstacle little things that can pull down the gaming experience.
I should also note here that that Customer account very clear and structured is. Although I miss a smaller things, such as a direct verification, including the possibility of being able to upload the required document, everything you need to know can be found quickly. According to the company's target markets, the website is shown in English, Swedish, Finnish and German.
- Modified website for all end devices
- No restrictions on mobile customer service
- All popular and new games playable mobile
- No native app in planning
- Some slots mobile not available
In addition to a solid website, every online casino must also have a structured mobile appearance able to offer. While sports betting providers have set up this very reasonably in recent years and, in addition to native apps, also offer modified websites for mobile use, some companies in the area of online casinos are still lagging behind. So also casinocasino.com. The only way to fall back on your account at Casinocasino.com is the mobile website of the company. No matter if you have an Android or iOS end device uses, Unfortunately, you cannot find a native app especially for your smartphone or tablet in the common app stores. Whether you want or not, you ultimately have to use the mobile app.
According to my casinocasino.com experience, this is not necessarily a disadvantage, because during my test phase the mobile website was able to prove itself as a reliable partner for mobile use.
The mobile website is equipped with all regular features, even if the original range of games had to be limited. Accordingly, you can easily make your registration or first deposit mobile, you do not need a really long time compared to the PC version.
Since the game offer from Casinocasino.com was very large over time, the provider had to remove some slots from mobile use for a liquid course without disturbing loading times. So I can confirm that I real delays during mine Online Casino Test did not really determine. Likewise, the fact that one The Customer support can also use mobile and has no disadvantages. The only negative aspect: Unfortunately, no native app from casinocasino.com is planned for the future.
- Companies focused on its core business
Since Casinocasino.com is a Reines Online-Casino acts, the provider waives other offers. Accordingly, there are neither sports betting nor other offers in the program. According to the customer service, this will remain so.